Refunds

Learn more about our refund policy.

Policy

Our refund policy is easy. If you believe you upgraded by mistake or under different expectations of what you’d get, we’ll be happy to refund you if you downgrade to the plan you want and contact us within 7 days of the invoice date. Also, the workspace usage for the billing period must still be within the limits of the plan you downgrade to.

If you were billed for extra users added unintentionally, we can also refund the prorated charges, as long as the workspace owner contacts us within 7 days of the invoice and those members have already been removed from the workspace.

How to Request a Refund

Get in touch via in-app chat or by emailing support@rows.com.

You must be the workspace owner to request a refund, since refunds may involve changes to plans, members, or settings.

The refund will be processed back to your original payment method. Typically, a refund should reach you between 7-10 business days (generally sooner) but the timing may vary depending on your card provider and bank.

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